Overview
STRMIO Lifetime Access is a one-time $50 CAD purchase fulfilled digitally. Account credentials are prepared manually and are normally delivered by email within 12 hours of successful payment.
If something is wrong with your order, email support@strmio.ca. Please include the email address you used at checkout so we can find your purchase.
How refund requests are reviewed
Each refund request is reviewed individually, based on the circumstances. One important factor is whether your digital access has already been prepared or delivered:
- Before credentials are delivered: if your order has not yet been fulfilled, requests are generally simpler to resolve because no access has been provided.
- After credentials are delivered: because digital access has already been supplied, requests are reviewed with that in mind, together with the reason for the request.
We cannot promise that every request will be approved. Equally, no request is refused automatically. We will look at each one fairly and reply by email.
Order problems
Contact support@strmio.ca if:
- You were charged incorrectly, or charged more than once
- Your credentials have not arrived 12 hours after payment
- STRMIO is unable to fulfill the access you purchased
- You have another genuine problem with your order
We will work with you to fix the problem. Where it cannot be fixed, a refund may be appropriate.
How approved refunds are paid
Approved refunds are returned to the original payment method through our payment processor, Stripe. Once issued, the time it takes to appear depends on your bank or card provider.
When a refund is issued for delivered access, the associated credentials may be deactivated.
Your legal rights
Nothing in this policy removes or limits any rights or remedies you may have under applicable law, including consumer protection law.